Privacy Policy
Ivalens Optitech Pvt Ltd, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including via WhatsApp or other Meta services.
1. Information We Collect
- Personal Information: Name, email address, phone number, company name, or other details you provide.
- Communication Data: Records of your interactions with us through WhatsApp or other messaging channels.
- Technical Data: Device information, IP address, browser type, and website usage statistics.
2. How We Use Your Information
- To deliver products and services you request.
- To communicate with you through approved WhatsApp templates or user-initiated conversations, in compliance with WhatsApp Business Policy.
- To provide customer support and service updates.
- To improve our website, products, and services.
- To comply with legal obligations or Meta platform requirements.
3. WhatsApp and Meta Platform Compliance
- We will only contact you on WhatsApp after you provide explicit opt-in consent.
- Messages we send will follow Meta’s WhatsApp Business Policy, including approved message templates outside the 24-hour customer service window.
- Your information is not shared or sold to any third party except Meta Platforms, Inc. or its affiliates as required to deliver WhatsApp services.
- WhatsApp Cloud API messages are end-to-end encrypted and stored temporarily (up to 30 days) for delivery or troubleshooting.
4. Data Protection and Security
- We use industry-standard encryption and access controls to secure your data.
- Only authorized personnel may access customer information.
5. Your Rights
- You may request access, correction, or deletion of your personal information at any time.
- You may opt out of WhatsApp messages by replying “STOP” or contacting us directly.
6. Data Retention
- We retain your information only as long as needed to fulfil the purposes described in this policy or as required by law.
7. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
Email: Support@ivalens.com
Phone: +91 8174988457
Address: D-175, 1st Floor , Okhla Industrial phase-1. New Delhi.
