Shipping & Delivery Policy – IvaLens
At IvaLens, we strive to ensure that your favorite lenses and eye care products reach you quickly, safely, and in perfect condition.
🚚 Order Processing
- Orders are processed within 24–48 business hours of placement (excluding Sundays and public holidays).
- Once your order is processed and shipped, you will receive a confirmation email/SMS with your tracking details.
📦 Delivery Timelines
- Metro Cities: 2–4 business days
- Other Locations: 4–7 business days
- Delivery timelines may vary slightly depending on product availability, courier partner efficiency, and destination pin code.
🌍 Shipping Coverage
- We currently deliver across India through trusted logistics partners.
- For remote or non-serviceable areas, our customer care team will contact you with alternate options.
💰 Shipping Charges
- Free shipping on all prepaid orders above ₹499.
- A nominal shipping fee may apply to Cash on Delivery (COD) orders or orders below the minimum value.
📦 Packaging & Handling
- Every IvaLens product is hygienically packed and sealed to ensure safety and product integrity.
- Our team takes utmost care to protect lenses from damage during transit.
🔍 Order Tracking
- You can track your shipment using the tracking link sent to your email or SMS after dispatch.
- For any help, please contact our support team at support@ivalens.com or via WhatsApp on +91 8174988457.
⚠️ Delays & Exceptions
- In rare cases of delay due to weather, strikes, or courier issues, we will keep you updated proactively.
- If your order hasn’t arrived within 10 business days, please contact our team for assistance.
🕊️ Our Promise
At IvaLens, your comfort and satisfaction come first. From our labs to your doorstep, every delivery is handled with care, hygiene, and speed — so you can enjoy clear vision without worry.
